ZIKGO

A local loyalty platform connecting map discovery, QR/NFC visit check-ins, coupons and reviews.

Turning a neighbourhood store discovery into a second visit and a loyal customer

Design essentials

Discovery → visit check-in → reward → return visit. We connected each feature into one customer journey.

The challenge to solve

Local store search services struggle to record the relationship after discovery, and owners lack a way to turn visitors into regulars. Consumer discovery and store operation had to meet in one service.

The approach we chose

We designed store discovery, on-site check-in, coupons, reviews and repeat-visit records as one loop — an editorial way to discover the neighbourhood for users, and separate entry points for joining and operating for store owners.

What changed

We built a local service foundation that carries a store search beyond a one-off visit to on-site check-in, rewards and repeat visits.

The point where online browsing meets an in-store visit.

We guide the role of QR and NFC and the order of check-in and verification, separating simple page views from real visits.

ZIKGO — The point where online browsing meets an in-store visit.

From discovery to visit

We designed the sequence so map and category browsing leads naturally to QR/NFC check-in on site.

A neighbourhood editor's view

Beyond simple listings, alley routes and owners' stories became content assets unique to the local platform.

Two-sided user structure

We clearly separated customer discovery from store onboarding and operations, while connecting them through loyal-customer data.